Life support & medical emergencies

PSE works hard to provide reliable service to all customers and we understand that is especially important for customers that have Life Support equipment or Medical Emergencies at home.

Life Support

Please contact PSE at 1-888-225-5773 if life support equipment is used at your residence that is dependent on electric service. The PSE Customer Care team will provide information on how to apply for Life Support status on your account. Eligibility criteria for Life Support status include:

  • Active PSE electric service at the location
  • Individual requiring life support equipment lives at the service location
  • Customer completes Life Support form with input from their medical provider and returns it to PSE for approval
  • Customer completes annual Life Support status review forms and returns them to PSE for approval

When a customer account is approved for Life Support status, a seal is placed on the electric meter to ensure that field personnel know that critical medical equipment is in use at the residence. Customers with Life Support status on their account also receive advanced notice for scheduled outages, including Public Safety Power Shutoffs, when possible, and 48 hours' notice before disconnection of service due to failure to pay.

Completing the actions above for Life Support status is not a guarantee of service and does not give priority in restoration efforts. PSE strongly suggests that customers have an appropriate emergency plan in place for Life Support.

Examples of in-home Life Support equipment include:

  • Dialysis equipment
  • Ventilators
  • Infant apnea monitors
  • Feeding or infusion pumps
  • Suction machines
  • Oxygen concentrators
  • Ventricular assist devices

IMPORTANT: Customers with Medical Life Support status noted in their PSE account will receive earlier notification of Public Safety Power Shutoffs (PSPS), when possible, via phone call in addition to regular customer alerts. Learn more about PSPS and how you can prepare.

Medical Emergencies

If you or a member of your household has a serious medical condition and you receive a disconnection notice or your service has been disconnected, contact us immediately at 1-888-225-5773.

PSE can postpone disconnection or reinstate customer utility service after we have been informed that there is a medical emergency situation in the home.

Once you notify PSE about the medical emergency, you must provide the following within five business days:

  • A medical emergency certificate from a medical professional who provides your health care
  • Payment for a minimum of 10 percent of the past-due balance
  • Agreement to pay the remaining balance within 120 days along with subsequent bills when due

 

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